Privacy Policy

Last updated: 21/07/2026

Trio Electric & Automation (M) Sdn Bhd (“we,” “us,” “our”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect
When you use our website or make a purchase, we may collect:
– Name, email address, phone number
– Delivery and billing address
– Payment information (processed securely via our payment gateway provider — we do not store your full card details)
– Order history and preferences
– Technical data (IP address, browser type) for site security and analytics

2. How We Use Your Information
We use your data to:
– Process and fulfil your orders
– Schedule delivery and installation
– Communicate order updates, warranty information, and customer service responses
– Improve our website and product offerings
– Comply with legal and accounting obligations

3. Sharing Your Information
– We do not sell your personal data. We may share necessary information with:
– Our payment gateway provider, solely to process transactions
– Delivery/logistics partners, solely to fulfil shipment and installation
– Government authorities, where required by law

4. Data Security
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Payment transactions are processed through secure, encrypted connections via our payment gateway partner.

5. Your Rights
Under the PDPA, you have the right to:
– Access the personal data we hold about you
– Request correction of inaccurate data
– Withdraw consent for marketing communications
– Request deletion of your data, subject to legal/accounting retention requirements

6. Cookies
Our website may use cookies to improve browsing experience and site functionality. You can disable cookies through your browser settings, though this may affect site functionality.

7. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.

8. Contact Us
For privacy-related questions or requests:
Email : dtc_admin@trioelectric.com
Customer Careline : 016 226 0881
Address : Wisma GBU, 2, Jalan BP 4/2, Bandar Bukit, 47100 Puchong, Selangor