Shipping & Delivery Policy

Last updated: 03/09/2026

1. Delivery Coverage
   We currently deliver within Peninsular Malaysia. If your delivery address falls outside our coverage area, please contact us before placing your order to confirm feasibility.
2. Delivery Scheduling
   All deliveries are managed and executed directly by our appointed third-party logistics partners. Once your order has been accepted and processed for fulfilment, our logistics partner will contact you directly (typically within 2 business days) to coordinate delivery.
3. Delivery Fees
   All displayed product prices cover hardware only and exclude delivery fees and third-party installation costs. Shipping charges are not collected at online checkout. Applicable delivery fees will be communicated and collected directly by our appointed third-party logistics partner prior to delivery.
4. On-site Inspection & Transfer of Risk
   Physical inspection upon delivery is mandatory:

• Inspection Requirement: Customers or their appointed representatives must inspect the external packaging and physical air conditioning units prior to signing the delivery acceptance / Proof of Delivery (POD) document.
• Acceptance: Signing the POD document confirms that the hardware was received in full and in good physical condition.
• Post-Delivery Issues: Physical or cosmetic damage reported after signing the delivery documentation will not be eligible for return or exchange under our Return and Refund policy. Any functional or operational defects discovered after delivery remain subject to evaluation under Section 8 of our Terms & Conditions.

5. Unsuccessful Delivery & Access Restrictions
   Customers must ensure safe and clear access for our logistics partners:

• Access Requirements: Please inform our logistics partners or customer support in advance of any site access restrictions (e.g. condominium management security passes, vehicle height limits, or lack of elevator access).
• Redelivery & Handling fees: If a delivery cannot be completed due to incorrect address details, customer or customer representative absence during the agreed window, or unnotified access restrictions, the original delivery fee is non-refundable. Any subsequent re-delivery or site-handling fees charged by our logistics partners will be borne entirely by the customer.

6. Order Tracking
   Once your order has been placed, you may contact our Customer Careline to check the status of your order and delivery.
   Email : dtc_admin@trioelectric.com
   Customer Careline : 016 226 0881

7. Supply-Only & Installation Disclaimer
   Trio Electric & Automation (M) Sdn Bhd operates strictly on a supply-only basis and does not provide, schedule, or manage installation services. Customers are fully responsible for engaging their own qualified technician to install the purchased hardware. Any separate installation services, quotes, or arrangements made independently with third parties are solely between the customer and that installer.