Return & Refund Policy

Last updated: 21/07/2026

We want you to be satisfied with your purchase. Please read our return and refund conditions below, as air conditioning units are large appliances requiring professional installation.

1. Eligibility for Returns
– Returns are accepted within 7 days of delivery, provided the unit is unused, uninstalled, and in original packaging with all accessories and documentation.
– Once a unit has been installed, it is not eligible for return or exchange, except in cases of manufacturing defect.
– Custom or bundled promotional items may not be eligible for return — check individual product listings.

2. Non-Returnable Situations
We are unable to accept returns where:
– The unit has been installed or an installation appointment has been completed
– The unit shows signs of use, damage, or missing components not caused by us
– The return request is made outside the eligibility window

3. Defective or Faulty Units
If your unit arrives damaged or with a manufacturing defect:
1. Contact us within 48 hours of delivery with photos/videos of the issue
2. We will arrange inspection and, where confirmed, offer a replacement, repair, or full refund at no cost to you
3. Manufacturing defects discovered after installation are covered under the manufacturer’s warranty — contact us to arrange a warranty service claim

4. Refund Process
Approved refunds will be processed back to your original payment method within 5–14 business days of approval. Shipping/installation fees are non-refundable unless the return is due to our error or a manufacturing defect.

5. How to Request a Return
Contact our support team at with your order number and reason for return. Our team will guide you through the next steps.

6. Contact
Email : dtc_admin@trioelectric.com
Customer Careline : 016-226 0881